AbstractWe examine the labor market effects of AI chatbots using two large-scale adoption surveys (late 2023 and 2024) covering 11 exposed occupations (25,000 workers, 7,000 workplaces), linked to matched employer-employee data in Denmark.AI chatbots are now widespread-most employers encourage their use, many deploy in-house models, and training initiatives are common.These firm-led investments boost adoption, narrow demographic gaps in take-up, enhance workplace utility, and create new job tasks.Yet, despite substantial investments, economic impacts remain minimal.Using difference-in-differences and employer policies as quasi-experimental variation, we estimate precise zeros: AI chatbots have had no significant impact on earnings or recorded hours in any occupation, with confidence intervals ruling out effects larger than 1%.Modest productivity gains (average time savings of 3%), combined with weak wage pass-through, help explain these limited labor market effects.Our findings challenge narratives of imminent labor market transformation due to Generative AI.
NotesNBER WP 33777; precise null effects on earnings and hours; confidence intervals rule out effects >1%; Non-US paper; included for cross-national comparison
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.
[Claude classification]: Paper uses ChatGPT launch (Nov 2022) as natural experiment timing. Finds null effects despite: (1) 43% of workers in encouraged workplaces, (2) 69% ever-use rate among adopters, (3) employers investing in enterprise chatbots (38%) and training (30%). Survey includes detailed measures of employer initiatives (encouragement, enterprise chatbots, training). Adopters show 4% increase in occupational mobility (FTE in latest occupation) but no net earnings/hours gains. Creates novel link between self-reported adoption/benefits and third-party administrative outcomes. Replicates Brynjolfsson et al. (2025) finding of early-career job declines in exposed occupations but shows decline NOT driven by adopting firms. Gender gap in adoption (13pp) reduced by employer training. Uses Empirical Bayes shrinkage for workplace-level measures. Includes free-text classification of new AI-related tasks (50-95% of new tasks AI-related). Theoretical framework models chatbot adoption as Roy-style selection with employer initiatives shifting costs/benefits. Working paper revised October 2025.