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Back to datasetsKey Variables Information retrieval effectiveness; task completion; user satisfaction; service quality AI/Tech Tracking LLM-based chatbot for unmonitored support services Access Details Available from authors Notes Field RCT in realistic information retrieval settings; limited observational data available in published abstract
Chang Chatbot Information Retrieval
AI Revolution on Chat Bot: Evidence from a Randomized Controlled Experiment
AI-focusedPublicWorker-side
Visit Dataset- Specific Type
- Experimental AI usage evidence
- Dataset Type
- Cross-sectional
- Institution
- Academic institution
- Institution Type
- Academia
- Level of Focus
- Individual
- Most Granular Level
- Individual user level
- Perspective
- Worker-side
- Time Coverage
- 2024
- Frequency
- One-time experiment
- Sample Size
- Sample size not specified
- Geographic Detail
- Not specified
- Occupational Classification
- Information workers/Support staff
- Industrial Classification
- Not specified
- Other Classification
- Task type; information complexity
Key Papers
Chang, Peng, et al. (2024)